(312) 371-8834
How do I book your services?
Give us a call, or fill out the customer contact form. We will schedule a meet and greet at your house, provide a brief temperament test, and discuss the details of your desired service. This is a great opportunity for your furry friend(s) to bond with their new walker / sitter. This would be an appropriate time to provide Ashland Pet Services with a copy of your house keys, go over the lock box information, or discuss any alarm codes. We require a two-hour window for a scheduled walk (e.g., a walk scheduled between 1:00 PM and 3:00 PM). This policy provides the necessary flexibility for walkers to accommodate variable factors like traffic, weather conditions, or unforeseen delays with other clients.
Do you need keys to my house?
A single set of keys can be left on-site in a lock box or with door staff. If those are not options for you, Ashland Pet Services requires one set of keys to be provided to the company. We will pick up the extra set of keys during our in-person meet and greet. We will securely lock your key in our office safe at the end of each service. The owner of Ashland Pet Services is the only person who has access to the safe. If you decide to discontinue service, keys can be returned at the last walk, dropped off at a later date, or mailed back to you. Clients using lock boxes are responsible for ensuring they are functional and accessible, especially during times of ice and snow. If you have a security alarm system, you can designate an alarm code specific to Ashland Pet Services. This personalized code lets you know when we have arrived and departed from our visit.
Can you provide proof of each visit?
Absolutely. We are happy to leave a hand written note, send a text message, or email discussing the pertinent details of each visit.
Why are you only available 10am - 4pm, Monday - Friday?
We are a small grass roots business that focuses on your pet's safety, happiness, and well-being. Our limited availability guarantees exceptional service with every visit. Our business model puts your pet first, instead of our financial gain. We require a two-hour window for a scheduled walk (e.g., a walk scheduled between 1:00 PM and 3:00 PM). This policy provides the necessary flexibility for walkers to accommodate variable factors like traffic, weather conditions, or unforeseen delays with other clients. - Walk time starts when the dog walker enters your house. - Walk time ends when the dog walker leaves your house at the end of the scheduled visit. We do occasionally book weekend visits and odd hour visits for an additional charge. + $5 - per odd hour visit (M - F before 10am & after 4pm) + $5 - per weekend visit Booking is a first come, first served basis. We appreciate your patience and understanding.
Will you still walk my dog in inclement weather?
We provide exceptional service in the rain, snow, or sunshine. We cater each walk to your dog's specific needs. If your dog hates the rain or snow, we'll make sure they have a quick potty break, then we can enjoy indoor cuddles and playtime for the remainder of the visit. If your dog loves the rain or snow, we will offer a full service walk and thoroughly dry your dog off at the end of our scheduled service. Please leave a dry towel for us to use. - We limit all walk times when the air quality is considered "unhealthy for sensitive groups" and beyond. - We may limit walk times when the temperature is above 90 degrees. - The remaining time will be spent playing, cuddling, or working on basic training skills indoors. - Your dog's safety is our top priority!!
What is your cancellation policy?
We require at least 24 hours for cancellations.
Does my pet need proof of vaccinations?
Yes. Proof of vaccinations are required.